Umair TikTok Wala ("we", "us") provides online training in social media content creation and monetization. We operate the website umairtiktokwala.com, our student learning portal, our Android app (Umair TikTok Wala Academy on Google Play, package com.umairtiktokwala.academy), our student Community chat, student-to-student messages, our own Free Support chat on the website and app, and support channels on WhatsApp and Facebook Messenger. We are a sole proprietorship trading as UMAIR TIKTOK WALA, registered with the Federal Board of Revenue (FBR) in Pakistan, based in Multan, Punjab.
Information we collect
We collect only what we need to run our courses, support and community.
- Account details — name, email address, WhatsApp/phone number, city, country, and the course or batch you register for. If you add them, your profile photo and a public @username.
- Gender and date of birth — we ask for these when you create an account (existing students are asked once). We use them to confirm you meet the minimum age for our services, to offer privacy options for women (such as a female team member in support), and to understand our student base in totals (for example, how many students are in each age group). Your date of birth is never shown publicly — not on your profile, in Community, in messages or on your public profile page. Once saved, your gender and date of birth are locked; to correct a mistake, contact Free Support. We do not share them with advertisers.
- Google sign-in — if you choose "Continue with Google", Google shares your name and email address with us. We never see your Google password.
- Payment reference — a transaction ID or reference number you give us to verify your enrollment. We do not collect card numbers, card PINs or online-banking passwords.
- Payout and finance details (PayPal Service students only) — if you use our PayPal Service or Finance dashboard, the payout methods you add (bank, JazzCash, EasyPaisa, SadaPay, NayaPay or other), including account title and account number, IBAN or wallet number, your PayPal email, payment claims, and screenshots you upload as proof.
- Earnings and investment records — if you use "My Money", the monthly earnings you submit (amount, month, platform, proof screenshot and note) and the investments you record (what you bought, amount and date).
- Learning activity — lessons completed, where you stopped in a video, active study days, quiz and placement results, task submissions and our feedback, notes you write, lessons you bookmark and moments you save.
- Preferences — theme, text size, language, Data Saver, Lite mode, notification choices and quiet hours, public profile settings, women privacy and "female team member" choices, and your learning goal. These are saved with your account so they match on the website and app.
- Sign-in sessions — to show you "Where you're logged in" and let you sign out other devices, we keep a short record of each device you sign in on (device type, browser or app, approximate city and last active time).
- App and website usage — which screens and pages you open, events such as "lesson completed" or "prompt copied", page speed, device type, app version, and approximate country or city based on network information. Collected through Google Analytics for Firebase in the app and Google Analytics on the website.
- Crash reports — if the app crashes or freezes, Firebase Crashlytics sends a technical report (device model, Android version, app version and what the app was doing). It does not include your messages or passwords.
- Device identifiers — a push notification token so we can send you notifications, Firebase installation IDs, and your device's advertising ID (read by the Meta SDK and Firebase Analytics).
- Community chat — the messages, photos, reactions and reports you post in Community groups, with your name, city, username and (unless hidden) profile photo shown next to them.
- Student-to-student messages — see "Student-to-student messages" below.
- Free Support chat — the messages, photos, videos and voice notes you send to our team. Voice notes can be up to 3 minutes. The app asks for microphone permission only when you tap the microphone button, and you can say no. To help us fix problems faster, the chat may add your device type, app or browser version and the page you were on.
- WhatsApp and Facebook Messenger — when you message our WhatsApp number or Facebook Page, we receive your message, your WhatsApp display name and number, or your Facebook name and Page-Scoped ID (PSID). A PSID is unique to our Page and is not your Facebook user ID.
What we do not collect
- Your fingerprint, face data or phone PIN. App lock is handled by your phone's own Android security; we only learn whether unlocking succeeded.
- Your location from GPS. The app has no location permission.
- Your contacts, SMS or call log.
- Your camera. Photos are taken with your phone's own camera app, and the QR login scanner is provided by Google Play services; the app does not ask for camera permission.
- What you search for by voice. Voice search uses your phone's speech service; the search words stay on your phone.
How we use your information
- To create your account, confirm your enrollment and open the right courses.
- To answer your questions and provide support.
- To save your progress, issue certificates and show your notes, tasks and records.
- To run Community and student-to-student messages safely (filters, reports, moderation).
- To process PayPal Service payouts and verify claims and earnings submissions.
- To send notifications you have allowed (new lessons, study reminders, weekly report, news and offers, support replies, mentions, message requests and a birthday greeting).
- To check age eligibility, keep the service safe, prevent fraud and enforce our Terms.
- To understand how the website and app are used, fix crashes and improve them.
- To measure our own ads on Facebook and Instagram (see below).
We do not sell your information. We do not use your messages, notes, task submissions, payout details, gender or date of birth for advertising. We do not use automated decision-making that has legal or similar effects on you.
Advertising and measurement
Our Android app includes the Meta (Facebook) SDK, and our website uses the Meta Pixel. They tell Meta when the app is installed and opened, when an account is created, and when a lesson is opened, together with technical device information such as your advertising ID.
To help Meta match these events to people who saw our ads, the app also sends your email address, first and last name, phone number and city to Meta in hashed form (scrambled on your phone before sending, so the original text is not sent). Meta uses this to measure our ads and to show our ads to people likely to find our courses useful. We do not send your messages, payout details, gender or date of birth to Meta.
You can reset your advertising ID or turn off ad personalisation at any time in your Android settings (usually Settings › Google › Ads, or Settings › Privacy › Ads). Meta's handling of this information is described in Meta's own Privacy Policy. Google's handling of Analytics data is described in Google's Privacy Policy.
Community chat
Community is a group chat for our students, with Facebook and TikTok groups.
- Who can see your messages — every logged-in student and our team. Next to each message we show your name, city and username, and your profile photo unless you turn on "Hide my photo". Your phone number, email address, gender and date of birth are never shown.
- Visitors who are not logged in — may see a preview of recent messages with only your first name and city. They do not see your photo, username or the photos you share.
- Safety checks — before a message is posted, our system hides phone numbers, blocks links to websites other than YouTube, TikTok, Facebook, Instagram and umairtiktokwala.com, blocks abusive words, and sends messages that look like a scam (for example asking for money) to our team for review. A message reported by three members is hidden until our team checks it.
- Moderation — authorised team members and moderators can remove messages and warn, mute or block members who break the Community Rules. These actions are recorded in an internal log.
- Notifications — the app may notify you when someone mentions you or replies to you. You can turn off reply notifications and set quiet hours in settings.
- Your controls — edit a message for 15 minutes, delete it for 1 hour, leave any group, hide another member's messages for yourself, download your messages, or delete all your Community messages and photos at any time from Chat settings or My Profile › Your data.
Retention: Community messages are automatically deleted 7 days after they are posted, and photos 3 days after they are posted. Each night a text-only copy of the day's messages is saved for our team to handle reports; these copies are deleted after 60 days. Reports and moderation records are deleted after 30 to 90 days.
Student-to-student messages
Logged-in students can send private text messages to each other.
- Text only — no photos, videos, voice notes or files.
- Request first — your first message is sent as a request. The other student can Accept or Decline, and nothing more can be sent until they accept. New accounts can send requests after 3 days. You can choose who can message you, or turn message requests off, in settings.
- Auto-delete after 7 days — messages are deleted automatically, for both people and from our servers. A chat with no new message for 7 days, and a request that is not answered within 7 days, are deleted too.
- Block and report — you can block a student at any time; they cannot send you new requests or messages, and they are not told that you blocked them. You can report a message or a student; the most recent messages of that chat are copied to our team so we can review them. Report copies are deleted 60 days after the report is closed, and in any case within 120 days.
- Safety checks — the same filters as Community (phone numbers hidden, unsafe links blocked, scam-like messages flagged). Someone who sends the same message to many students may have their messages paused for 24 hours.
- Who can read your messages — only you and the other student. Our team does not read private messages, except messages that are reported to us or flagged by our safety filters, or where the law requires it.
- What is shown to the other student — your name, username, city and profile photo (if not hidden). Never your phone number, email, gender or date of birth.
- Notifications — you may get a notification for a new request or message. The notification never contains the message text. Quiet hours apply.
Never send money, passwords, login codes or bank details to anyone in messages. Our team will never ask for your password.
Free Support chat (website and app)
Free Support is our own chat inside the website and app. You can send text, photos, videos and voice notes. Messages and attachments are stored in Google Firebase (Firestore and Cloud Storage) and shown in our internal support dashboard, where a member of our team reads them and replies manually. If you choose "female team member" in settings, we try to have a female team member reply.
If you are not logged in, the chat uses an anonymous session saved on that device and we ask for your name and WhatsApp number. You get a notification in the app when we reply.
Free Support conversations, including photos, videos and voice notes, are automatically deleted 30 days after they are sent.
Support conversations (WhatsApp and Messenger)
These channels run on Meta's WhatsApp Business Platform and Messenger Platform. Messages reach our internal support dashboard; only authorised team members with their own login can see them. Outside working hours you may get an automatic acknowledgement on WhatsApp. Replies are written manually by our team.
Retention: support conversations are automatically deleted 30 days after they are received. Attachments are shown from Meta's servers; we do not store copies of them.
Your use of WhatsApp and Facebook Messenger is also governed by Meta's own privacy policies. To stop receiving messages from us, reply STOP on WhatsApp, or ask our support team on either channel to remove you.
Several students on one phone ("Switch student")
More than one student (for example, family members) can use their own accounts on the same device and switch between them.
- Each student logs in once with their own number or Google account.
- Each account's lessons, progress, notes, messages, finance data and settings stay separate. Switching shows only the selected student's data.
- The device keeps a sign-in for each added account so you can switch without logging in again. Anyone who can open the device may be able to switch, so we recommend keeping App lock on. Finance screens in the app always ask for the phone's lock.
- You can remove an account from the device at any time; this signs it out and deletes that account's saved data from the device (not from our servers).
Fingerprint and app lock
The app can be locked with your phone's fingerprint, face unlock, PIN or pattern. This is done entirely by Android. We never receive, see or store your fingerprint, face data or PIN. You can turn the app lock off; the lock on finance screens cannot be turned off.
Public profile page
You can turn on a public profile page. Anyone with the link can see what you choose to show: your name or initials, username, photo, city and the TikTok/Facebook links you add. Your phone number, email, gender and date of birth are never shown. With "women privacy" on, only your initials are shown and your photo is hidden.
Where your data is stored and how it is protected
Student records, progress, Community and support messages, student-to-student messages and uploaded files are stored in Google Firebase (Firestore and Cloud Storage), Asia South region. The website is hosted on Vercel. Lesson videos play from YouTube. All data is sent over encrypted HTTPS connections. Access to student data is limited to authorised team members with their own login.
How long we keep it
- Account, enrollment and course records — while you are a student and afterwards for our records, unless you ask us to delete them.
- Gender and date of birth — with your account; deleted when your account is deleted.
- Progress, notes, bookmarks and preferences — with your account until you remove them or delete your account.
- Earnings, investments, payout methods and claims — with your account; some finance records may be kept longer for accounting, disputes or legal reasons.
- Sign-in session records — removed when you sign that device out, or automatically after a period without use.
- Community chat — messages 7 days, photos 3 days; nightly text copies 60 days; reports 30–90 days. Messages you save with "Save message" stay in your account until you remove them.
- Student-to-student messages — 7 days; report copies up to 120 days.
- Free Support chat — 30 days.
- WhatsApp and Messenger conversations — 30 days.
- Usage analytics and crash reports — according to Google's and Meta's own retention settings.
Your rights and choices
You can ask us at any time to see, correct or delete your information, or to stop contacting you.
- Download your data — in the app: Settings › Download my data. On the website: My Profile › Your data (includes your Community messages).
- Delete Community messages — Chat settings or My Profile › Your data.
- Notifications — choose new lessons, study reminders, weekly report and news/offers, and set quiet hours, in settings, or turn notifications off in Android settings.
- Microphone — you can refuse or withdraw it in Android settings; only voice notes stop working.
- Ads — reset your advertising ID or turn off ad personalisation in Android settings.
How to request deletion of your data
Request deletion at umairtiktokwala.com/delete-account.html, by email to info@umairtiktokwala.com (subject "Data deletion request"), in the Free Support chat, or on the WhatsApp number or Facebook Page you used. We may verify the request through your registered number or email; we will never ask for your password. We confirm within 5 business days and complete deletion within 30 days. Uninstalling the app does not delete your account.
Children and age
Our courses are made for adults. We do not knowingly collect information from anyone under 13, and accounts with a date of birth under 13 are not created. If you believe a child has given us personal information, contact us and we will delete it.
Third-party services
We use the following providers to run our services:
- Google — Firebase (Authentication, Firestore, Cloud Storage, Cloud Messaging, Analytics, Crashlytics), Google Sign-In, Google Play (app updates and in-app reviews), Google Play services code scanner (QR login), Google Forms and Sheets, and YouTube.
- Meta — WhatsApp Business Platform, Messenger Platform, the Meta SDK in our app and the Meta Pixel on our website (ad measurement).
- TikTok — link previews when a TikTok link is shared in Community.
- Vercel — website hosting.
- ChatGPT / Claude — only if you tap "Open in ChatGPT" or "Open in Claude", the prompt text is opened in that service; we do not send your personal data.
Each of these providers handles data under their own privacy policies. We do not share your data with any other third parties.
Changes to this policy
If we change this policy, we will update the date at the top of this page. Significant changes will be told to students in the app or by message.
Contact us
UMAIR TIKTOK WALA
Multan, Punjab, Pakistan
Email: info@umairtiktokwala.com
Website: umairtiktokwala.com