This policy explains when refunds may be considered for courses, support programs and creator-support services. It does not reduce any mandatory consumer rights that apply under law.
Digital access: once digital course access, downloadable material, a live batch benefit or personalised service work has begun, refund eligibility may be limited.
Courses and digital products
- Before access is activated, a refund request may be reviewed where no digital content or batch benefit has been used.
- After course access is supplied or substantial content is accessed, payments are normally non-refundable, except where required by law or where we fail to provide the purchased access.
- Dissatisfaction with personal results, monetisation decisions or platform performance is not by itself grounds for a refund.
Support programs
Support-program fees cover access, guidance, review, communication and operational work. If the program has started or support has been used, a full refund is normally unavailable. We may consider a fair partial refund where a material part of the agreed service cannot be delivered and no suitable alternative is provided.
PayPal, Facebook and TikTok services
- Once account setup, verification review, assignment, troubleshooting or other personalised work begins, the related service fee is normally non-refundable.
- A third-party rejection, limitation, suspension, delay or policy change does not automatically create a refund right because those decisions are outside our control.
- If we are unable to begin or provide the paid service for reasons within our control, we may offer a retry, replacement service, credit, partial refund or full refund depending on the work already completed.
Duplicate or incorrect payments
Verified duplicate payments and clear payment-processing errors will be corrected. We may ask for the transaction reference, date, amount and payer information needed to verify the payment.
How to request a refund
- Email info@umairtiktokwala.com with the subject “Refund Request”, or contact the support channel used for the purchase.
- Include your name, phone number, payment date, amount, service purchased, transaction reference and reason.
- Do not send card PINs, banking passwords or card security codes.
We aim to acknowledge requests within 5 business days. Approved refunds are sent to an appropriate payment method and may take additional time to appear due to banks or payment providers.
Chargebacks
Please contact us first so we can investigate. Fraudulent or abusive chargebacks may result in suspension of access and submission of relevant records to the payment provider.
Student earnings are not refunds
Approval of a student-submitted earning record is separate from any course or service payment and does not create a refund, academy debt or payout obligation.
Contact
Email: info@umairtiktokwala.com